Return and Refund Policy

Effective Date : December 2, 2025

At Vitample, we want every customer to feel confident about their purchase. If something doesn’t meet your expectations, we provide a straightforward return and refund process.

1. Return Window

• Customers in the United State may return eligible items within 30 days of receiving their order.

• Products must be unused, undamaged, and in their original condition with all packaging, tags, labels, and accessories included.

• Returns must be initiated within 30 days of delivery.

• We do not charge any restocking fees.

2. Return Costs

• Defective or Incorrect Items: If you receive a damaged, faulty, or wrong product, return shipping is free. Vitample will arrange a replacement or full refund.

• Change of Mind: If you decide you no longer want the item, or ordered the wrong size/color, you are responsible for the return shipping cost.

• Lost or Never Delivered Items: If your product never arrives, contact us. If the package cannot be located, a full refund will be issued.

• Shipping fees paid at checkout are non‑refundable.

3. How to Return

1. Contact Us: Email info@vitample.com with your order number, reason for return, and clear photos (if applicable).

2. Review: Our customer service team will review your request within 1 business day and send return instructions.

3. Authorization: If approved, you will receive a Return Authorization (RA) number and a prepaid return label (if applicable).

4. Repack: Place the item securely in its original packaging with all accessories and documents.

5. Ship: Attach the RA label and send via the instructed courier (India Post).

4. Refunds

• Once your return arrives, we will inspect the item to confirm it meets our return criteria.

• Approved refunds are processed within 7–10 business days. Timing may vary depending on your bank or payment provider.

• Refunds are issued to the original payment method used at checkout.

• Refunds are approved only if the product meets eligibility criteria (unused, undamaged, original packaging).

5. Exchanges

Need a different size, color, or product? Contact us at info@vitample.com within 30 days of receipt and we’ll arrange a quick exchange. The product must be unused and in its original packaging.

6. Non‑Returnable Items

For hygiene and safety reasons, certain products cannot be returned. These items will be clearly marked as non‑returnable on their product pages.

7. Legal Rights

This Return & Refund Policy does not affect your statutory or legal consumer rights under applicable law.

8. Company Information

• Company Name: Vitample
• UDYAM Registeration Number: UDYAM-CH-01-0058408
• Address: Sector 47 D, Sector 47, Chandigarh, 160047, India
• E-Mail: info@vitample.com
• Contact Us: Here
• Phone: +91 98149 35216

Customer Service Opening Hours:

• Monday to Friday: 9:00 AM – 6:00 PM
• Saturday and Sunday: Closed
• Time Zone: GMT+5:30 (Indian Standard Time)

🕒 Response Time: We respond within one business day